Privacy Policy – CAROL HEALTH Mobile App AND WEBSITE

The Carol Health mobile application and Website, including all tools, services, content and information available on or through the application and Website, is a service made available by Spectrum Health. The Carol Health mobile application and Website, the information available through the Carol Health mobile application and Website, and the Services are intended for your personal use only, and any commercial use without our written permission is strictly prohibited.

In this Privacy Policy, the Carol Health Website is referred to as the “Carol Health site,” “Website” or “site.” The Carol Health mobile application is referred to as the “Carol Health mobile app,” “Carol Health app,” or “app.” The home health nursing services provided through the Carol Health program are referred to as "Carol Health Services".

The tools, features and services available through the Carol Health site and mobile app include the (1) ability to request home health nursing services through the Carol Health program, (2) ability to access to information in your Carol Health account, and (3) ability to connect with participating nurses and other licensed health care professionals (“Providers”) regarding home health nursing services provided through the Carol Health program. All of these tools, features, and services are referred to together as “Services.” Spectrum Health and its affiliates are referred to together as "Spectrum Health", "we" or "us."

This Privacy Policy (“Policy”) sets forth the guidelines Spectrum Health uses for protecting the information you ("User" or "you") provide to us when you use the Services, either through the Website or the mobile app. Some of the content and functionality of Carol Health is provided by a third party. The third party may provide its own privacy policy. Spectrum Health does not control the content of any third party’s policy.

CAROL HEALTH PRIVACY POLICY:

Spectrum Health is the owner or custodian of information provided or collected using the Carol Health app or site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this Policy.

When you use Carol Health, you may provide us with different types of information, including personal information you knowingly choose to share with us and information that is collected on an aggregate basis as you and others use the Carol Health app or site.

We receive and store any information you enter into the Carol Health app or site. It is completely optional for you to use the Carol Health app and site and to provide us your information.

For example, we request information from you when you:

  1. Sign up;
  2. Provide self-reported health and wellness information, including the completion of a medical history form;
  3. Provide self-reported immunizations;
  4. Send a secure message to Carol Health customer support;
  5. Request an appointment or health service(s);
  6. Receive Services from Providers in person, by telephone and/or through secure email; and
  7. Request access or grant access to your account for another Carol Health app or Website account user.

In the instances above, we may ask for your name, e-mail address, billing address, home address and credit card information, as well as other similar personal information that is needed to register, subscribe, or request several of the services we offer.

We may also provide information you request using the Carol Health app or site. It is completely optional for you to request this information. For example, at your request, we may provide you with access to a copy of the record of the care you received through Carol Health. You may also request to communicate through secure messaging with your Carol Health Provider or our billing or customer support services.

We receive and store certain types of information whenever you use the Carol Health app or site, through the use of "cookies." A "cookie" is an element of data that a website or mobile app can send to your computer or smartphone, which may then be stored on your hard drive or smartphone and used to provide you with tailored information. We use cookie information to analyze how frequently Carol Health app or site is being used or viewed, for automatic user recognition, and to improve your overall experience with the Carol Health app and site.

If you choose to correspond further with us through e-mail or through the secure messaging feature available through the Carol Health app or site, we reserve the right to retain the content of your messages and communications (including video content), together with your email address(es) and our responses.

We will not trade, rent or sell your personal information. We use the personal information you provide and we collect for the purposes of making products and services available to you and administering our business activities. Occasionally, we may also use your information to notify you about important changes to the Carol Health app or site, Carol Health Services, new services, and new information we think you might find valuable. Users who do not wish to receive mailings (whether e-mail or paper mail) or who believe they are receiving those mailings by mistake can contact us by e-mail and request removal from the mailing list at the following e-mail address: contact@carolhealth.com

From time to time we may share aggregated information that does not personally identify you with agents, contractors or affiliates of ours for the purpose of providing services to us. We will also share this information with our partners and advertisers.

We use an outside credit card processing company to bill users for Carol Health Services. When you sign up for these services, we will share names, or other contact information that is necessary for the third party to provide these services.

We reserve the right to release personal and account information when we believe it is appropriate to do so in accordance with the law, other agreements, or to protect the rights, property, or safety of Spectrum Health, our users or others.

We provide you access to your personal information. You may update, correct or add to your personal information by using the Carol Health app or site. With respect to changes to your health information, please note that under federal law and regulation we may not be required to make those changes.

Please be aware that third party apps, Web sites and other services which may be accessed through the Carol Health app or site may also collect personally identifiable information about you. These links are provided as a convenience to you and the inclusion of the link does not imply Spectrum Health's endorsement of any other company, its mobile apps, Web site, its privacy practices or the products and services it sells. The information practices of those third party apps, Web sites and services are not covered by this Privacy Policy.

When you interact on the Carol Health site or app, all of your information, including, but not limited to, your credit card number and delivery address, is transmitted through the Internet using Secure Socket Layers (SSL) technology. SSL technology causes your browser to encrypt your entered information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent someone other than operators of our web site from capturing and viewing your personal information. To provide you with an increased level of security, online access to your Carol Health account is protected with a password you select. We strongly recommend that you do not disclose your password to anyone. Spectrum Health will never ask you for your password in any unsolicited communication (including unsolicited correspondence such as letters, phone calls, or email messages).

No data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect your information from unauthorized access, use or disclosure, Spectrum Health cannot ensure or warrant the security of any information you transmit to us through the Carol Health site or app.

We reserve the right to modify this Privacy Policy from time to time.

By using the Carol Health app and/or site, you signify your assent to this Privacy Policy. If you do not agree to this Privacy Policy, please do not use the Carol Health app or site. Your continued use of Carol Health app or site following the posting of changes to these terms will mean you accept those changes.

If you feel we are not abiding by this Privacy Policy, please contact us by e-mail at the following e-mail address: privacy@spectrumhealth.org. If you have any questions or comments about this Privacy Policy please contact us by e-mail at the same address.

Also, for more information about the privacy of your health information, please see Spectrum Health’s Notice of Privacy Practices, available at http://www.spectrumhealth.org/PatientPrivacy

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